Return and Refund Policy

At Afrosino Shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we accept returns and refunds under the conditions outlined below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it.

• The item must be unused, unworn, and in its original packaging.

• The item must include all original accessories, tags, manuals, and documentation (if applicable).

• You must provide proof of purchase or order confirmation.

How to Request a Return

To start a return, please contact us at:

Email: kini@afrosino.co

Please include your order number, details of the product, and the reason for the return.

If your return request is approved, we will provide you with the return instructions and the return address.

Please do not send items back before receiving confirmation from Afrosino Shop. Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Afrosino Shop does not cover international return shipping fees, customs charges, taxes, or any other costs related to returning an item, except in cases where the product received is defective, damaged, or incorrect due to an error on our part.

We recommend using a trackable shipping service when returning products, as Afrosino Shop is not responsible for items lost during return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at kini@afrosino.co.

Please provide:

• Your order number

• Photos or videos showing the issue

• A description of the problem

We will review the case and work with you to find the best solution, which may include a replacement, repair, partial refund, or full refund depending on the situation.

Non-Returnable Items

Certain products cannot be returned, including:

• Custom-made or personalized products

• Products modified or altered after delivery

• Items damaged due to misuse, improper installation, or neglect

• Used products that cannot be resold due to hygiene or safety reasons

• Clearance or final-sale items

• Gift cards

If you are unsure whether your product qualifies for a return, please contact us before placing a return request.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product or model, please return the original item following our return process. Once your return has been approved and processed, you may place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks, payment providers, or credit card companies may require additional processing time before the refund appears in your account.

Original shipping fees are non-refundable unless the return is due to an error caused by Afrosino Shop.

If more than 15 business days have passed after your refund approval and you have not received your refund, please contact us at:

Email: kini@afrosino.co

International Orders

For international orders, customers are responsible for ensuring that products can be legally imported into their country. Any customs duties, taxes, import fees, or clearance charges are the responsibility of the customer unless otherwise stated.

Afrosino Shop works with trusted manufacturing partners in China and provides international sourcing and shipping services. Delivery times may vary depending on destination, customs procedures, and shipping conditions.

For any questions regarding returns or refunds, please contact us:

Email: kini@afrosino.co